WhatsApp CRM for Indian businesses
Updated October 2026
A WhatsApp CRM keeps every customer, chat, order and follow up in one place, so your team never loses a lead. WAGenie is built on the official WhatsApp Business API. It is not a browser extension.
Three kinds of WhatsApp CRM
LINKED
A CRM linked to WhatsApp
You keep a CRM you already use and connect WhatsApp to it.
EXTENSION
A tool inside WhatsApp Web
A browser extension on top of WhatsApp Web. It is an unofficial tool and can put your number at risk.
WAGENIE
A WhatsApp CRM on the official API
The customer, the chat, the order and the payment live together, with a shared inbox for your team.
What WAGenie keeps for every contact
Every chat, on one shared inbox for your whole team.
Tags, custom fields and a sales pipeline.
Every order and payment, with its status.
Follow ups, and saved lists of people to reach again.
A change log that shows who changed what.
What it does not do
WAGenie makes the GST invoice from the details you type. It does not file your GST returns or keep your accounts.
Why the official API matters for your number
Unofficial tools can lead to your number being banned. WAGenie uses only the official WhatsApp Business API.
Questions, answered plainly.
Each plan sets the number of team members. Everyone gets their own login.
Tell us about your business.
We will send your WAGenie invitation, and help with the WhatsApp Business API if you do not have it yet.